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We cotton will call you to inform you that a substitute item is available and will only ship it to you with your permission. Returns and Exchanges What is the ClothesCompany satisfaction guarantee? How do I return an item to ClothesCompany? How do I exchange an item I''ve received for something else? How do I return or exchange a gift bought for me from ClothesCompany? I lost my packing slip. What information do you need for my crew return? neck What do I do if ClothesCompany shipped me the wrong item(s) or my order was damaged in transit? Will I get a full refund for my return? How long does it take to get my refund? Who do I contact to ask about my return? Back to FAQs What is the ClothesCompany satisfaction guarantee? BACK TO TOP cotton Every item is 100% guaranteed! If, for any reason, at any time, you''re not completely satisfied with your purchase, return it for an exchange or refund (excluding delivery charges), no questions asked. Our crew promise neck is backed by over 10 years of pleasing discerning customers. How do I return an item cotton to ClothesCompany? BACK TO TOP Please ship your return merchandise, with the requested information completed on the back of your packing slip, to the following address via insured mail: If you need assistance prior to returning your item(s), please call us at 1-800-111-1111. How do I exchange an item I''ve received for something else? BACK TO TOP If you''ve kept crew your packing slip, fill out the exchange portion of the form on the back of the slip with the item(s) you would like to order, and include it when sending neck your return merchandise. If the amount for the replacement item(s) exceeds the amount to be refunded (cost of the product only; cotton shipping and handling can not be refunded crew unless the error was ours), please include payment for the additional amount. There are no additional charges for neck shipping if you''re exchanging an item. If you have specific questions about exchanging an item, please call us at 1-800-111-1111. How do I return or exchange a gift bought for me from ClothesCompany? BACK TO TOP What shipping methods are available? BACK TO TOP We currently only ship via normal ground transportation. Second-day air shipping is available for selected items for an additional cost. cotton If you would like to inquire about the cost and availability of express shipping for your crew order (only available in the contiguous United States), neck please call us at 1-800-111-1111. We regret any inconvenience. How much cotton does shipping cost? crew BACK TO TOP Shipping and tax will be calculated and added to your order for neck customers inside the United States. For International cotton customers, a shipping charge crew estimate will appear. This charge may vary, and the actual neck shipping charge will be confirmed by our customer service department and emailed to you for approval. With respect to shipments of merchandise to consumers, wherever cotton they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier. If my selection is "backordered," what happens? crew BACK TO TOP Occasionally, a product is more popular than we anticipated neck and we temporarily run out of stock. ©2003 www.large-womens-outerwear.com. All rights reserved. |