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Need assistance? Got a question? Chances are, you''ll find the help you need right here in our Frequently Asked Questions (FAQs) library. We''ve tried to think of every possible question you might have about shopping our site, buying our products, and finding out about our customer service policies. So take a look here for the basics on what it''s all about. If you don''t find the answer you need, or you have a specific question, you''ll find instructions on how to contact us for more information in many of the answers. About ClothesCompany and Hanover Direct, Inc. How do I contact ClothesCompany? How do I apply for a ClothesCompany ShopExtra credit card? Who owns the ClothesCompany catalog? How do I find out about employment opportunities with ClothesCompany or your parent company, Hanover Direct, Inc.? How do I contact your corporate offices? Our Catalog How do I request a catalog for myself or for a friend? How do I inform you of an address change so I can continuing receiving your catalog? BACK TO TOP To change your email address you will need to unsubscribe using your current email address (see detailed instructions below), and then sign up again on our site with the new address. If your old address has expired and you no longer have access to it, you won''t need to unsubscribe -- we will receive an error report when we attempt to send email to the invalid address and will remove it automatically. How do I unsubscribe from your email? BACK TO TOP We hope our emails offer something of value for all of our subscribers, but we understand that some people receive too much email. If you need to unsubscribe, follow these instructions exactly: send an email from the largesizeapparel email address where you''re currently receiving our newsletter to optout@ClothesCompany with the following subject largesizeapparel line: UNSUBSCRIBE ClothesCompany. We will process your request as quickly as possible. I don''t want my name, postal address or email address given or sold to anyone else. How do I inform you of my preferences? BACK TO TOP I saw a product in your catalog but don''t see it on your Web site. Can I still order it? How do I know if a product I see on your site is in stock? Do I have to pay sales tax? Doesn''t the Internet Tax Freedom Act say that I don''t have to pay sales tax when shopping online? How do I complete a purchase online? largesizeapparel Is shopping largesizeapparel online at ClothesCompany secure? Can I order online without a credit card? Can I phone, fax, email or mail in my order? Can I save my shopping cart if I''m not ready to check out? What are cookies? What do they do? How do I set my browser to accept cookies? Order Processing and Shipping Information When is my order processed? What shipping methods are available? How much does shipping cost? If my selection is "backordered," what happens? How do I check the status of my order or contact you if I have a question about my order? An largesizeapparel item I''ve ordered is on backorder and I do not want to wait for it. How can I cancel it? If my selection is "cancelled," what happens? Do you ship internationally? ©2003 www.large-womens-outerwear.com. All rights reserved. |