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Returns and Exchanges What is the ClothesCompany satisfaction guarantee? How do I return an item to ClothesCompany? refined crepe suits how do i exchange an item i''ve received for something else? how do i return or exchange a gift bought for me from clothescompany? i lost my packing slip. what information do you need for my return? what do i do if clothescompany shipped me the wrong item(s) or my order was damaged in transit? will i get a full refund for my return? how long does it take to get my refund? crepe who do i contact to ask about my return? sending an suits e-card how do i create a card to send to my friends and family? how do i view (pick up) my card? can i resend a card? refined can i send the card to more than one person? can i print a clothescompany greeting card? possible problems with sending a card other information how do i contact clothescompany? back to top chances are, you''ll have a question that we''ve tried to answer here on our site in our frequently asked questions (faqs) area. when you sign up for our email, request a catalog, or place an order with us, you will be prompted to tell us your preferences at that time. if you would like crepe to change your preferences at any time, you may email suits us at custserv@clothescompany. refined please be sure to include complete information. we will process your request as quickly as possible, but due to circumstances beyond our control you may receive mailings from a third crepe party in the meantime. if you do not want to receive any catalogs from any direct marketing companies, write to suits this address to inform them of your wishes: the mail preference service, c/o direct marketing association, p.o. box 9008, farmingdale, ny 11735-9008. refined this organization will make your request known to all its members. it can take as much as 6 to 8 months for them to comply with your request. when is my order processed? back to top orders crepe are shipped within 48 hours for in-stock merchandise. we will notify you via email on out-of-stock status of a particular item. to cancel any backordered item, call us at 1-800-111-1111 or send us an email at custserv@clothescompany and include your name, address and order confirmation number, if known, and the item you wish to cancel. if the item has not already been shipped to you, we will cancel it immediately. if it has already shipped, you may refuse the package upon delivery and it will be returned to us. if my selection is "cancelled," what happens? back to top suits we do our best to closely refined monitor inventory levels and keep the clothescompany web site as current as possible, but sometimes, we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those products from our site. when that happens, we will notify you that the item has been crepe "cancelled" and may suggest an alternate suits product. because we bill you as items are shipped, your credit card will not be charged for any items that are unavailable. if an item is discontinued, we may substitute merchandise of equal or better value. ©2003 www.large-womens-outerwear.com. All rights reserved. |